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Response Plan Coronavirus (COVID-19)

As the state of Georgia moves into new stay at home orders beginning April 3, 2020, Ellefson Transportation Group will be making modifications to our operations and services to comply with safety and health guidelines provided by the CDC and WHO.

Ellefson Transportation Group is classified as an essential business by the Department of Homeland Security as we are supporting a variety of crucial businesses and organizations during this time. In addition, transportation and moving services remain classified as “essential businesses” and we will continue servicing clients and customers as needed with the following modifications.

CHANGES RELATED TO ALL ETG BUSINESS SEGMENTS:

Beginning Monday, April 6, 2020, we will operate with minimal essential staff on site. Other support employees have transitioned to remote operations and will continue to manage day-to-day tasks from home. 

Our facility is currently closed to all visitors and only essential vendors will be allowed on the premises.

We remain available by phone and email during regular business hours, Monday - Friday 8:00 am - 5:00 pm,  to answer your questions or help you make modifications to your services in response to COVID-19. 

If anyone at your place of business or in your residence is exhibiting symptoms of COVID-19 prior to your scheduled services please notify us immediately. 

ADSI MOVING SYSTEMS / A1 BESTWAY

Transportation and Relocation companies remain categorized as essential businesses, however for the health and well-being of our crews, office staff and our customers we have made the following modifications to our services. 

Limited On-site Staff

We will be operating with limited on-site staff in the coming weeks and have transitioned as many employees as possible to remote, work-from-home operations. Should you have questions regarding your upcoming relocation, delivery, or transportation services our operations staff is available during regular business hours, Monday - Friday, 8:00 AM - 5:00 PM. 

Limited Warehouse and Storage Facility Access

Our warehouse and storage facilities are currently closed to public access. Should you need to access or retrieve items stored in our facilities in the coming weeks, we ask that you contact our office staff for details on scheduling delivery of your items. 

Dock Access

Dock access remains open to those with pre-scheduled delivery of items for relocation and logistics services. We ask all drivers to comply with the guidelines set out by the CDC regarding safe interactions and social distancing requirements while on site. Please remain inside the cab of your vehicle and avoid contact with others as much as you are able, avoid sharing tools and supplies and wash your hands before and after interacting with others. 

RELOCATING DURING CORONAVIRUS - FAQ

We have compiled responses to some of the most frequently asked questions surrounding pending relocations during the COVID-19 crisis. 

I need to schedule an estimate for my upcoming move, what do I do?

Starting April 12, 2020, all estimates will be completed using our virtual survey systems. You can read more about our virtual survey process here

Can we still move if we already have one scheduled?

Yes! Those customers with scheduled relocations should expect for no interruption in service and should plan for their relocation to continue, as scheduled. 

If you would like to reschedule your move for a later date, please contact your move coordinator to discuss details and booking options. 

 

What steps are our movers taking to stay safe?

Our movers are following all recommended hygiene and social-distancing practices outlined by the WHO and CDC in addition to avoiding groups of larger than 10 people.

We are providing appropriate safety equipment and materials to limit the potential for contact during the relocation process. Additionally, we have asked our crew members to wash and sanitize their hands before handling any household goods. 

Our movers are staying home if they’re showing any symptoms of illness and we are cleaning and disinfecting the moving equipment used on each job.

We have limited the number of crew members traveling together in our trucks and vans to comply with CDC safe social distancing guidelines 

 

What steps can I take to stay safe during my move?

We advise our customers refrain from participating in the move and ask that they maintain a minimum 6-foot distance from movers and drivers as they work. 

We recommend cleaning and sanitizing any furniture with disinfecting wipes or sprays before your movers arrive.

While we are working to keep the process as clean as possible, we also recommend that customers disinfect items that have been padded and wrapped once they’re unwrapped and moved into the home. 

Once all items are unpacked, we will haul away and dispose of all packing materials, if you are unpacking your own items, please contact our office for information about debris haulaway services. 

Customers should monitor symptoms of family members in their home to esnure they are not showing symptoms of COVID-19. If you show signs within 2 weeks of your scheduled move, please reschedule and follow all CDC guidelines for managing symptoms. 

When should I consider rescheduling or canceling my move?

Any customer who is experiencing symptoms, whether related to COVID-19 or not, should contact us to cancel or reschedule their move to a later date. 

 If you suspect you have been in contact with someone who has a confirmed, positive COVID-19 diagnosis, please contact us to reschedule the move if you are within the 14-day incubation period.

What should I do if I suspect one of the movers is sick?

Our team is taking all the necessary precautions to keep everyone safe and healthy. Those showing symptoms are not allowed to work.

According to the CDC, COVID-19 symptoms do not include any of the following, runny nose, itchy nose, or sneezing. For up-to-date information on COVID-19, please visit the CDC site.

AUGUSTA DATA STORAGE

While our office staff shifts to minimal essential employees on-site, our Data Storage team remains available for scheduled shredding, on-call records retrieval access, and regular tape rotations. 

For the safety of our team and our clients, we have made the following modifications to our processes.

Records Storage & Access

Our facility remains closed to all non-essential staff and visitors. If you need access to records stored in our facilities, please submit a records request through our online portal, via phone or email. 

To limit contact and potential for community spread, we highly recommend that our customers take advantage of our scan on demand delivery options for records stored on site. 

Read more about using Scan on Demand

Regular Delivery and Tape Rotations

For those requiring delivery of hard-copy records and those with regularly scheduled tape rotations, we will continue to service accounts taking the guidelines from the CDC and WHO into consideration. 

If your office or facility has made modifications to it’s schedule OR implemented visitor access restrictions, please contact us as soon as possible so that we can modify our delivery schedules and procedures to comply with new requirements.

Shredding Services

Our regularly scheduled pick-up shredding services will continue. For those closing their offices or modifying access, please contact Augusta Data Storage with any applicable changes so that we can modify our delivery schedules and procedures. 

At this time we are not accepting drop-off shredding for paper or e-waste at our Augusta, GA facility. 

GO MINI’S OF AUGUSTA

For many of our clients and customers, concerns about interaction, contact and access to their items has been top of mind as we face this unprecedented challenge. 

As of now, we remain open to serve our customers, help facilitate their upcoming moves, help modify and reschedule if plans have changed, and provide access to containers currently located in our facility. We have made the following adaptations to our daily operations and processes to help protect our team and our customer base. 

Here are the answers to a few of our most frequently asked questions during this time. 

Can I still access my items in storage? 

At this time, we are still offering relocation of containers and/or delivery of units stored at our facility. 

For the safety and well-being of our team, we are currently restricting access to our storage areas and cannot facilitate on-site visits to add or remove items from stored containers. 

If you would like to access items in your container, please reach out to schedule a no-contact delivery of your container at your earliest convenience. 

Can I still have a container picked-up, delivered or relocated? 

Yes, we are still offering pick-up, delivery and relocation services. However, we are operating on a modified schedule to limit the need for our drivers to be away from home more than is necessary, as a precautionary measure. 

We ask that you be as flexible as possible so that we can block schedule pickups and deliveries in the coming weeks. 

What is no-contact pick-up or delivery?

As we mentioned above, we are prioritizing a no-contact pick-up and delivery process. This means we will arrive at your home to pickup or drop off your Go Mini’s container and will not require you to come out to sign paper work or provide direction for the placement of the container. 

No contact delivery:

For those awaiting a container delivery, we ask that you relay any specific delivery and/or placement instructions to our account coordinator at booking. We will also be prioritizing virtual booking with online payment and e-sign documents so no interaction is needed upon delivery. 

No contact pickup:

If you have scheduled a pickup, we ask that you have your container emptied, with the doors closed and securely latched. 

If you rented a lock from Go Mini’s, please leave the lock on the container with the key in the keyhole and we will remove it after pickup. 

Thank You to Our Customers

From all of us at Team ETG, we’d like to thank each of you for your continued support, patience and understanding as we work to streamline these new processes. Should you have any questions, about any of these changes and how they impact your ongoing or upcoming services, we’re here to help!